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We will determine, at our sole discretion, which repairs constitute an emergency and will give consideration to covered malfunctions that affect the habitability of the dwelling. In the event we determine, at our sole discretion, that there is an emergency situation requiring expedited service, we will make reasonable efforts to expedite service.
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The ability of Constellation Home to provide emergency service within 24 hours is contingent upon weather conditions, customer call volume, road conditions and no force majeure events beyond our control including but not limited to flood, fire, strike, acts of God, etc. Customer shall provide Constellation Home service providers with safe access to and safe working conditions at and around covered products. Service calls will be made under this Contract within our service territory. Every attempt will be made to initiate non-emergency service within 48 hours of the time you contact us for service. All non-emergency service calls and, where offered, inspections (to be completed once a year at the customer’s request) will be performed during Constellation Home’s regular working hours (8:00 am to 6:00 pm Monday through Friday). Service Call: In order to obtain service under this Contract, call 1-84 for service during the hours between 8:00 a.m. Any inspections will be performed at our regular schedule of charges.Ģ. We will waive this inspection if the equipment is currently under manufacturer’s warranty or if this plan is a continuation of an existing plan issued by Constellation Home. Constellation Home reserves the right to inspect and approve any equipment before issuing a new service plan (heat pumps and central air conditioners must be inspected before coverage can occur). Contract covers only one of each system per Contract. Contract applies to one single property per agreement. Coverage: This service contract (Contract) will cover the adjustment of the covered heating/ cooling system, water heater, electrical system or the replacement of any covered functional part as specified in this Contract. +Your Smart Meter Texas™ usage data and address will be shared with a third party to perform the HVAC system diagnostics.ġ. Any inspections will be performed at our regular schedule of charges. We will waive this inspection if the equipment is currently under manufacturer’s warranty or if this plan is a continuation of an existing plan issued by Constellation. * Constellation reserves the right to inspect and approve any equipment before issuing a new service plan (heat pumps and central air conditioners must be inspected before coverage can occur). Unlimited service calls and priority service scheduling.Pay nothing out of pocket for covered A/C parts & labor, up to $2,000 per contract year. 100% coverage on A/C parts under your plan.When you sign up for an electricity + A/C bundled plan from Constellation, you’ll get these great benefits: